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Frequently asked questions

Museum Grade Canvas

Do you offer private pinball photo shoots for either private collectors or businesses?


Yes. We have been honored to work with many private collectors and pinball companies. We recently worked with Jersey Jack Pinball, taking photographs of their newest games for their marketing efforts. You can send us a quote request via email: charlesacosta@pinballphotos.com for a quote.




What does it mean by “Museum Grade” canvas?


In short, it means that our canvases are individually created with the highest level of craftsmanship. We start with the selection of a strong, knot-free pine wood stretcher bar, in order to create a solid base for our canvas. Next, we use an advanced printing technique called Giclée (a type of printing that produces a high resolution image that is sharp and vibrant.) that is categorized as “fine art” printing. In order to optimize the quality of our inks, we also utilize a strong acid-free canvas fabric that preserves the artwork for a longer period of time. This prevents the material from turning yellow over time. All of our pieces are hand-stretched and personally inspected by our photographer. He adapts the position of the artwork based on the size and medium selected. The final step consists of the application of a museum-grade varnish that ultimately protects the overall integrity of the colors on the canvas from fading and cracking. In addition, the water resistant nature protects the piece from humidity, making it easy to dust. Finally, our canvases are cured for 4 days before they are packed for shipment.




Will my Museum Grade Canvas look as colorful and sharp as the images on your website?


Yes! While there can be differences in monitor displays, our advanced printing technique, Giclée, produces a colorful and high-resolution image that you will be proud to showcase in your art collection.




Does the sizing I choose for my Museum Grade Canvas have any effect on the final look of my piece?


Yes. Our photographer has to adapt the image selected to the canvas sizing of your choice. The image may look zoom-in or zoom-out based on your selection. All art images showcased on our site were created on a 24” x 36” canvas size.




How can I clean my Museum Grade Canvas without damaging its integrity?


The simplest way to clean our canvases is to use a white cotton cloth damped in water and gently clean the front and the sides of your piece. Then use a dry white cotton cloth and gently remove any moisture. Do not clean the back of the canvas as it may damage the wood over time.




How long does it take for you to create my Museum Grade canvas?


Please allow 7 to 14 business days for the canvas to be created before shipment. Canvases are printed individually, then stretched and varnished by hand, so it may take longer than mass produced art.




Do you offer additional size options for your Museum Grade canvas?


Yes. We can customize our images to any size. Send us an email with your request at: charlesacosta@pinballphotos.com for a personalized quote.




Do you offer customized work for Interior Designers?


Yes. We have worked with several Interior Designers in the past. We are happy to customize the size, material and printing techniques to match your needs.





Prints

Do you offer professional photo prints of your images?


Yes. We can customize our images to any size using a high quality metallic photographic paper, processed by a professional photo lab. You can either select a custom size using our website or by sending an email to charlesacosta@pinballphotos.com for a personalized quote.




What is a metallic photographic paper?


Is a professional metallic photographic paper that provides a richer and more vibrant appearance than the traditional photo paper. The quality and shimmering of the paper helps illustrate the colors and the reflection of the silver ball like no other.




Do you offer framing for your metallic photo prints?


Yes. You can either use the pre-loaded options available on our website or send your framing requirements by email to: charlesacosta@pinballphotos.com for a quote. We partner with a top-quality framing shop located in the heart of Newtown, Pennsylvania: Countryside Gallery & Custom Framing 2 S State St. Newtown, PA 18940 1 215 968 2246





Shower Curtains

Does my order include shower curtain hooks?


Yes. Each one of our Pinball Shower curtains is packed with standard white plastic hooks.




What materials do you use for your Pinball Shower Curtains?


We use a high-quality polyester fabric to create strong shower curtains that feature vivid digital prints of our beautiful images. The fabric is also water resistant for your convenience.




Are your Pinball Shower Curtains water resistant?


Yes they are. We specifically chose a high-quality polyester fabric instead of cotton for added convenience.




What does “water-resistant” mean?


Our Pinball Shower Curtains are “water resistant”, meaning they do not allow water to easily go through it, is not damaged by water, and will keep your bathroom floor dry.




Are your Pinball Shower Curtains made of plastic?


No, they are made of a water resistant high-quality polyester fabric.




Do you offer Limited Edition Pinball Shower Curtains?


Yes, all of our pinball Shower Curtains are limited edition. When they are gone, they are gone!





Coasters

What are your Pinball Coasters made of?


We used two types of natural stone for our pinball coasters: Marble and Black Slate.




How do your Pinball Coasters protect my furniture?


All of our natural stone coasters are paired with a cork backing to protect your furniture from liquids condensation and moisture. The stone finish keeps water from the surface of your furniture while the cork backing prevents scratches.




Do you have Collectors Edition coasters?


Yes we do. Our Collectors Edition Pinball Coasters will arrive with a Certificate of Authenticity filled and signed by our photographer. The certificate states the number of Pinball Coasters issued and the final production quantity of the featured image.





Blankets

What are your Pinball Sherpa Blankets made of?


Our Sherpa Blankets are made from synthetic materials such as polyester to create the classic Sherpa warmth and wool-like texture. It resists moisture while drying quickly. It’s much softer than fleece, with a cloud-like softness and velvety texture.




How warm are your Pinball Sherpa Blankets?


Our Sherpa Throw Blankets have a soft surface that keeps away the cold. There are air pockets between threads on both sides of the fabric for maximum warmth. They can also keep moisture out, making sure that a wearer is warm in every situation.




How soft are your Pinball Sherpa Blankets?


Imagine laying down on top of a cloud on a warm sunny day. What else could I say?




How do I care for my Pinball Sherpa Blankets?


Sherpa blankets are only to be washed when needed, using cold water on a delicate cycle and a small amount of mild detergent. Air drying is preferred. If using a dryer, select “delicate” or “no heat” for a short period of time until dry. Do not overheat as it may damage the delicacy of the blanket.




Do you have any Limited Editions Pinball Sherpa Blankets?


Yes, all of our Pinball Sherpa Blankets are limited edition. When they are gone, they are gone!





Placemats

What are your Pinball Placemats made of?


Our colorful pinball placemats are made from a high-quality polyester fabric and features two of our beautiful images. With one print on each side, create a new look for your table in just seconds. The fabric is also stain resistant, making cleaning quick and easy.




Are your Pinball Placemats made of Plastic?


No. They are made of a strong and high-quality polyester fabric. We offer a placemat that is both elegant and efficient unlike cotton placemats that are easily stained and not very durable.




Are your Pinball Placemats as colorful as the images on your website?


Yes! While differences in monitors can affect how they appear on screen, they are actually more colorful and vibrant in person.




Are your Pinball Placemats stain resistant?


Yes. The high-quality polyester fabric has been treated to be water resistant so any mess can easily be cleaned from its surface.




Do you have any Limited Editions Pinball Placemats?


Yes, all of our Pinball Placemats are Limited Edition. When they are gone, they are gone!





Night-Lights

I can’t turn off my Pinball Night-Lights, what should I do?


They are actually designed to be on for most of the time. Our Pinball Night-Light features a light sensor designed to switch the lamp on or off based on the amount of light surrounding the device. Made to brighten dark spaces such as bathrooms, closets, corners and other areas in your home, office or business, they are designed to stay on for most of the time. A direct light source to the device will turn off the night-light. In addition, our Night-lights feature an LED bulb for energy conscious buyers, preventing unnecessary heating and consuming very little energy to function.




Should I worry that my Pinball Night-Light is always on?


No at all. It was designed to endure long hours of operations with an LED bulb that prevents heating of the device and very little energy consumption. Similar to the clock on your microwave oven.




What are you using to print the images featured on your Pinball Night-Lights?


We use a translight. A translight or translite is an illuminated film-backing, typically used as a backdrop in the film or TV industry. The graphics are produced on a white polyester film that has no adhesive backing. The film is then sandwiched between a protective clear plastic and a sheet of glass. Finally, it is placed inside of our Pinball Night-Lights and back illuminated with either a white "cold" or "warm" color LED. These are printed by a professional photo lab.




What’s the quality of the images featured on your Pinball Night-Lights?


Our images are printed by a professional photo lab guaranteeing the quality and sharpness of our pinball art.





Online Orders

How can I track my order?


You will receive an email notification that includes a tracking number button. Click on it to see the exact updates and expected delivery time for your order.




How long will it be before I receive my order?


Please allow 4-5 business days for your order to arrive within the Continental U.S, in addition to the time to process and create your order. Please allow additional time for shipments to the U.S. Territories, PO Boxes, Hawaii, Alaska and other international orders.




Do you have free shipping?


Yes. We offer free shipping for all orders within the continental USA.




Do you ship internationally?


Yes, we can ship anywhere in the world. Please choose the available shipping rates via our website when checking out.




Can I expedite my shipping?


Yes. If you need your package to arrive faster, you are welcome to send us an email to: charlesacosta@pinballphotos.com before you complete your purchase online.




When are orders processed?


Orders start processing when you place your order and end when the product leaves the fulfillment center. You should receive an email confirmation of shipment within 48 hours or less from the date of your purchase. If you ordered a custom product such as: metallic photo prints, a framed piece or a museum grade canvas, please allow 7 to 14 days for the custom work before shipment. Our museum grade canvases are stretched and varnished by hand, therefore it takes longer to create.




How can I check the status of my order?


There are two easy ways to stay up-to-date on the status of your order: 1- You can send an email to: charlesacosta@pinballphotos.com for an order status. 2- You create an account on our site and review your order history.




What is your return/exchange policy?


We want you to love it! Return or exchange your item back within 30 days of your purchase for a full refund/exchange, 100% Guaranteed.




Am I charged shipping costs for returns or exchanges?


As a small business, shipping charges incurred for returns are non-refundable and within the customer’s responsibility.




How long does it take for me to get a refund?


Refunds will be credited to your account within approximately 10-30 business days from the date the return is received. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.




What if I receive a defective or damaged item?


Defective and/or damaged merchandise due to shipping must be reported to us within 30 days of purchase. Please contact us at: charlesacosta@pinballphotos.com to obtain authorization and a pre-paid shipping label to cover return expenses. A full refund or replacement of the original product(s) will be processed within 10 business days from the date the damaged/defective goods are received.




How do I cancel my order?


You are welcome to send an e-mail as soon as possible to: charlesacosta@pinballphotos.com and we may be able to stop the order before it's shipped out.




Do you offer pre-sales?


Yes! For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before its ships, your account will also be credited in full. Please contact: charlesacosta@pinballphotos.com if the credit has not been received.




Is my personal information secure/protected?


Pinball Photos LLC utilizes Secure Sockets Layer (SSL) technology to provide you with a safe and secure shopping experience. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All of the forms on our site are secured with SSL Technology so that your personal information remains safe and confidential.




What methods of payment do you accept?


We accept Visa, Mastercard, American Express, and Discover Cards for Domestic and International orders. We also accept Paypal as a payment option. You will have these choices available to you during your checkout session.




How do I get added to your mailing list?


Signing up for our mailing list is easy! Simply visit the footer of this FAQ page and enter your e-mail address in order to keep yourself informed of new products and sales.




I would like to shop your merchandise in person. Do you sell your art anywhere else besides your online store?


Yes. You can view and purchase some of our merchandise in person at the following trustee retailers: Pinball Gallery 81 Lancaster Ave. Unit 20 Malvern, PA 19355 1 484 693 0693 Silver Ball Museum 1000 Ocean Ave. Asbury Park, NJ 07712 1 732 774 4994 Countryside Gallery & Custom Framing 2 S State St. Newtown, PA 18940 1 215 968 2246




Where is Pinball Photos LLC located?


We are located in the city of brotherly love: Philadelphia, Pensylvannia.





Unique pinball art from the hands of our pinball photographer:

Charles Acosta

Philadelphia, Pennsylvania.

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